Yesterday I called Anthony's insulin pump supplier to re-order some infusion sets and cartridges. The customer service rep snickered at me when I wondered aloud if any problems would arise due to our new insurance carrier. I asked her gently, (because I am always gentle) "did you just snicker at me?" Well, it turns out she wasn't snickering, she was merely stretching in her chair and it must have sounded like snickering. So anyway, even with all the snickering and lying going on, the phone call only took about five minutes.
This morning, around 7 AM, Greg called me on his way to work, telling me had gotten a message saying a problem had arisen with our new insurance company and the pump supplier wouldn't be shipping out the order. And then I spent the next three hours in a rotating series of calls between the pump supplier and the insurance company and medical device companies, trying to get someone to help me and reminding anyone who would listen that I had been snickered at the day before over expressing my thoughts that this very thing may happen.
On top of talking to the insurance people and the pump people and the medical device people, I was forced to make threatening faces and hand motions to my children all morning in an attempt to get them to start on their schoolwork. But they know they have me right where they want me when I'm on the phone trying to take care of anything related to Anthony's diabetes care. It was an exhausting morning.
Here's the basic gist of what happened. The pump supplier doesn't take our insurance, so our insurance company was requesting we get our supplies locally through a medical device distributor, except for that all of the companies they led me to didn't carry the supplies I needed.
I kept calling the insurance company back and we kept expanding our search out further and further, until finally I found a company in Orlando who said, "yes, we can help you." I excitedly said, "so, you have the supplies there in your warehouse?" And the woman said, "well, no, we don't have the supplies here, we call your insulin pump supplier and we tell them what you need and then they send it to you." And I said, "oh, so you do what I did yesterday morning, except for you charge the pump supplier for your time, whereas I was doing it for free, plus I got to hear someone snicker at me when I wondered aloud if I would have any problems with this whole thing." No, I didn't say that. But I thought it. And that's just as good, right?
But the best and most wonderful part of the day is that Anthony's pump supplies are still not ordered. When I called the distributor ( who isn't technically distributing anything more than a phone call) later in the day to make sure she had ordered the supplies she told me she hadn't, even though earlier in the day she told me she was marking this as "urgent." It did sound as though I had woken her up from her nap when I called her at 4 PM, so at least she was well rested and that made me feel better.
She made up a story about how she hadn't placed the order because she needed my doctor's phone number, which I had given her earlier in the morning, but I suppose maybe when she fell asleep at her desk it had rubbed off on her cheek or something. Hey, I like to give people the benefit of the doubt. I gave her the number again, and she said, "okay, I'll call your doctor right now and tell them I need proof of Anthony's diabetes and then as soon as I get that I'll send the order. But you may want to call your doctor , too , because sometimes they don't answer my requests right away." Oh, good thinking, I thought. Wow, this woman was on top of it!
I later found out I was wrong about that, but I simply can't go on. I'm too tired. But look whose snickering now pump supply lady. Turns out I was right to worry. Feels pretty good to be right, even if it means I didn't actually get those supplies Anthony needs to stay healthy. But really, why obsess over a silly thing like that?